Zeal Entertainment Pty Ltd (A.B.N. 20 122 549 679), (Zeal Entertainment) is committed to respecting the privacy of your personal information.
This Privacy Policy explains our policy for dealing with personal information that we collect through our website www.girlsgonewild.com.au

Q: What is the delivery time on orders?
A: Your order will be processed and dispatched ASAP. Depending on your delivery address and the day of order, the delivery time is usually anywhere between 1-9 working days.

Q: I only received one of my orders
A: Each order is packed and dispatched as a separate shipment. Therefore, on limited occasions shipments to the same address may arrive on different days.

Q: I have a problem with my order, who should I contact?
A: Customer Care on customercare@girlsgonewild.com.au

Q: What is the cancellation and return policy?
A: You may cancel your membership anytime once you have received your initial shipment. You have the right to return product and receive a full refund (excluding P&H) if the seal is not broken so long as you notify us within 7 days of receiving the order. If the seal on a DVD is broken, you must notify us or return the item within 28 days of your order for refund excluding P&H.

Q: How do I reach customer service if I have a problem with my order or just a concern in general?
A: You may email customercare@girlsgonewild.com.au at anytime. You can send written correspondence to GGW Customer Care Centre PO Box 1909, Bondi Junction, NSW 1355

Q: Can I order by Cheque?
A: Yes, but the special TV offer is only available with payment by credit card. By cheque, we offer the 2 DVD's you've seen advertised in the commercial for $79.90 plus $9.95 postage and handling. Please call the order line at 1800 988 433 to arrange payment by cheque.

Q: What number do I use to place a phone order?
A: 1800 988 433

Q: How are the orders packed for shipment?
A: VERY discreetly in a white packaging envelope. No logos or images and no mention of the contents or company name.

Q: What is the name that will show on my credit card statement?
A: ILG Services

Q: How long will it take to receive a credit on a return?
A: Returns are processed on a regular basis, however, your bank may take up to 30 days to post the credit to your account.

Q: What address do I use to return DVDs?
A: Send to this address: GGW PO Box 6168 Alexandria NSW 2015

Q: How are orders shipped?
A: All orders are sent via Australia Post.